Practitioner Fellowships

No Cold Calling Zones

Brian Smith Brian Smith, Angus Council Trading Standards


Doorstep crime is an increasingly prevalent issue within neighbourhoods around the UK (Doorstoppers, 2009). There were 12,612 cases of distraction theft in 2005, but crimes committed by cold callers are hard to quantify because 9 out of 10 go unreported due to the intimidation and embarrassment associated with being the victim of a doorstep fraud (Croall, 2009).

Angus trading standards and the police introduced no cold calling zones (henceforth NCCZs) in 2007 as a way of combating increasing numbers of cold callers. These zones aim to give power to the residents that live within them to say 'no' to cold callers, police their communities and report suspicious persons. However, the introduction of NCCZs has also raised questions about the changes to rural policing, perceptions of vulnerability, governance of crime and the broader community safety agenda - particularly because NCCZs in Angus were introduced using the existing neighbourhood watch framework. Using a qualitative methodology, primarily focus groups and questionnaires, this project investigated the impact and implications of NCCZs on two communities in Angus.

Key Findings of the Research: Impact: Publication:

Research Summary: Policing vulnerability? The impacts and implications of no cold calling zones in angus Andrew Wooff, University of Dundee & Brian Smith, Senior Trading Standards Officer, Angus Council [Entered, February 2011]


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