In this webinar Liz presents findings from the INTERACT project, a UK based mixed-methods study of the use of technology in interactions between the police and public. The study considered recent shifts towards technologically-mediated contact (Wells et al., 2023), to explore whether, and how, police organisations can pursue their aims of providing a procedurally just experience for users, and build legitimacy with various publics, whilst fundamentally changing the nature and form of police contact. In this webinar Liz presents data from focus groups and interviews with members of the public in urban and rural case study areas and with deaf British Sign Language users and autistic individuals. Their views and experiences are of particular interest, given pre-existing low levels of trust and confidence in the police and varying communication needs. The presentation reflects on the concerns and desires of participants, and on how accessibility and inclusion feature in police decision making for new technologies. It explores how the public feel about the different ways the police can be seen and contacted, and concludes by discussing implications for policing policy and practice in the UK and beyond.